Senior Lead

Tstelemed

24x7 incident management experience
Strong stakeholder relationship skills
Technical experience in ip networking
You will be the driving force behind exceptional customer experiences in a fast-paced environment

Job Summary

  • You will be the driving force behind exceptional customer experiences in a fast-paced environment.
  • This role involves leading incident management processes and ensuring SLA/OLA targets are met.
  • The company offers professional development programs and generous parental leave benefits.

Matching Summary

You will be the driving force behind exceptional customer experiences in a fast-paced environment.

Skills & Requirements

Must-have

  • 24x7 Incident Management experience
  • Strong stakeholder relationship skills
  • Technical experience in IP Networking

Nice-to-have

  • Coaching in Business Process Management
  • Experience leading agile teams
  • Knowledge of Data Centre technology vendors

Key Requirements

  • Minimum 5 years’ experience in Incident Management
  • Good understanding of the ITIL Framework
  • Demonstrated leadership and coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter