Operations Manager, Call Center

ResMed

Remote
Base: $94,000 - $118,000; bonus/equity: not specif...
Fully remote
Leadership in contact center operations
Data-driven decision-making
Operational excellence
The Operations Manager will lead and optimize LiveCall Contact Center operations

Job Summary

  • The Operations Manager will lead and optimize LiveCall Contact Center operations.
  • This role is critical to ensuring exceptional performance across multiple teams.
  • Employees are eligible for a comprehensive benefits package and flexible work arrangements.

Matching Summary

The Operations Manager will lead and optimize LiveCall Contact Center operations.

Salary

Base: $94,000 - $118,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, and more

Skills & Requirements

Must-have

  • Leadership in contact center operations
  • Data-driven decision-making
  • Operational excellence

Nice-to-have

  • Mentorship and coaching skills
  • Strong analytical skills
  • Customer experience enhancement

Key Requirements

  • Bachelor’s degree in Business or related field
  • 5+ years of leadership experience
  • Proven success in multi-site operations

Work Rights

Not specified

Tailored Resume

Cover Letter