Complaints Regulatory Reporting Lead

Insurance Journal

Multiple Locations
Base: $140,000 to $155,000; bonus/equity: eligible...
Design and delivery of complaint metric reporting
Translate complaints data into actionable intelligence
Design and maintain complaint metric frameworks
This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making.
  • Partner with underwriting and claims metric teams to develop trend analyses and early warning indicators that enable proactive rather than reactive management of complaint risk.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making.

Salary

Base: $140,000 to $155,000; Bonus/Equity: eligible for a bonus; Benefits: competitive benefits

Skills & Requirements

Must-have

  • design and delivery of complaint metric reporting
  • translate complaints data into actionable intelligence
  • design and maintain complaint metric frameworks
  • produce thematic analysis reports
  • build and maintain reports for regulatory compliance
  • conduct ongoing data quality analysis
  • define and enforce data standards

Nice-to-have

  • collaboration with senior leadership teams
  • proactive rather than reactive management
  • champion the use of tools and automation
  • harmonize reporting methodologies locally
  • culture of inclusion and belonging

Key Requirements

  • Bachelor’s degree in Business, Data Analytics, or related field
  • 7+ years of reporting experience
  • Strong understanding of complaints regulatory frameworks
  • Demonstrated ability to design reports and dashboards
  • Strong data quality and governance instincts
  • Excellent analytical skills
  • Clear, confident communicator
  • Proficiency in data visualization and reporting tools

Work Rights

Not specified

Tailored Resume

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