Manager, Customer Experience Trainee

TD Bank Group

Milton, Ontario, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Undergraduate degree or 3 years relevant experience
Strong organizational and time management skills
Proficiency in ms office and internet applications
This role involves mentoring a team to achieve operational excellence and deliver legendary customer experiences at TD Canada Trust branches

Job Summary

  • This role involves mentoring a team to achieve operational excellence and deliver legendary customer experiences at TD Canada Trust branches.
  • Candidates will be responsible for resolving customer complaints, coaching staff on conversation strategies, and maintaining strict compliance with banking policies.
  • The position includes a mobility clause requiring relocation within the assigned district upon completion of the training program.

Matching Summary

This role involves mentoring a team to achieve operational excellence and deliver legendary customer experiences at TD Canada Trust branches.

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health, well-being, savings, retirement programs included

Skills & Requirements

Must-have

  • Undergraduate degree or 3 years relevant experience
  • Strong organizational and time management skills
  • Proficiency in MS Office and internet applications
  • Ability to mentor and lead frontline staff
  • Knowledge of banking processes and compliance

Nice-to-have

  • Dynamic leadership in fast-paced environments
  • Tactful and diplomatic communication style
  • Passion for building lasting customer relationships
  • Innovative approach to problem solving
  • Commitment to fair and equitable workplace culture

Key Requirements

  • Undergraduate degree required
  • Over 3 years of relevant work experience
  • Mobility within assigned district required

Work Rights

Not specified

Tailored Resume

Cover Letter