Senior Technical Account Manager (emea Shift)

Workday

Pune, India
Hybrid (50% in-office, emea shift hours)
Proactive customer support
Customer advocacy
Workday system availability
Workday is seeking a Senior Technical Account Manager based in Pune, India, to enhance customer relations and manage escalations for strategic accounts, particularly during EMEA shift hours. The role emphasizes a blend of technical acumen, strong communication, and project management skills to ensure the successful management of high-level customer engagements

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager based in Pune, India, to enhance customer relations and manage escalations for strategic accounts, particularly during EMEA shift hours. The role emphasizes a blend of technical acumen, strong communication, and project management skills to ensure the successful management of high-level customer engagements.

Skills & Requirements

Must-have

  • Proactive customer support
  • Customer advocacy
  • Workday system availability
  • Customer relationship management
  • Issue resolution and escalation
  • EMEA shift hours

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Genuine care
  • Curious minds
  • Bold ideas

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
  • BS or MS in a Technical Degree or equivalent technical work experience
  • Must be willing to relocate to Pune
  • Must work from the office at least 50% of the time

Work Rights

Not specified

Tailored Resume

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