Head Of Community & Customer Relations

Service Stream

Coburg, VIC, Australia
5+ years communications experience
Stakeholder and community engagement
Develop communication strategies
The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities

Job Summary

  • The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities.
  • You will be responsible for developing communication strategies that keep internal teams, partners, and customers informed and engaged.
  • Service Stream is an equal opportunity ASX-listed business committed to fostering a workplace culture that values diversity and inclusion.

Matching Summary

The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities.

Skills & Requirements

Must-have

  • 5+ years communications experience
  • Stakeholder and community engagement
  • Develop communication strategies
  • Manage customer issues escalation
  • Coordinate operational communications

Nice-to-have

  • Water or utilities industry background
  • Collaborative and proactive mindset
  • Experience with regulatory enquiries
  • Strong change management skills

Key Requirements

  • Tertiary qualification in Communications/PR
  • Current driver's license
  • 5+ years experience in similar role

Work Rights

Not specified

Tailored Resume

Cover Letter