Customer Service Specialist

AAA (Automobile Club)

Metairie, LA, United States
Professional customer service
Service existing insureds and members
Sell memberships and insurance
Performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch

Job Summary

  • Performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.
  • Provides service support for existing insured's and members, assists in the sale of insurance products, and provides other insurance support services.
  • Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, floating holidays, PTO for community volunteer programs, paid parental leave, wellness programs, and employee discounts.

Matching Summary

Performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.

Skills & Requirements

Must-have

  • Professional customer service
  • Service existing insureds and members
  • Sell memberships and insurance
  • Handle complex transactions and complaints
  • Verify insurance coverage
  • Develop insurance leads

Nice-to-have

  • Positive and effective communication
  • Open and positive relationship with management
  • Embrace diversity and inclusion
  • Career-minded and service-driven

Key Requirements

  • High School GED Required
  • 1-3 years Customer service Preferred
  • Moderate proficiency in data entry
  • Moderate Microsoft Word and Excel skills
  • Advanced customer service skills
  • Property and Casualty/Solicitors License required
  • Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Work Rights

Not specified

Tailored Resume

Cover Letter