Sales & Services Contact Center Representative

Comporium

2nd shift, with availability on weekends and holidays
High school diploma or equivalent
1-2 years customer service experience
Ability to work under high call volume stress
Comporium is seeking a Sales & Services Contact Center Representative responsible for delivering exceptional customer service and achieving sales goals across various communication products. The role involves handling customer inquiries via multiple channels, ensuring high customer satisfaction while adhering to performance metrics

Job Summary

  • The role is responsible for providing customer service responses for all Comporium Services and Products including billing, sales, and services issues.
  • Employees must maintain strong knowledge of the company's Quintuple Play services while meeting or exceeding sales objectives and monitoring scores.
  • Comporium values its employees and offers a rewarding environment where staff can join a diversified communications company offering one-stop shopping for communications needs.

Matching Summary

Match Score: 75

Comporium is seeking a Sales & Services Contact Center Representative responsible for delivering exceptional customer service and achieving sales goals across various communication products. The role involves handling customer inquiries via multiple channels, ensuring high customer satisfaction while adhering to performance metrics.

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 1-2 years Customer Service experience
  • Ability to work under high call volume stress
  • Availability for 2nd shift including weekends and holidays
  • Proficiency with phone, text, email, social media, and chat

Nice-to-have

  • Strong oral and written communication skills
  • Willingness to perform outbound calling duties
  • Interest in new hire training participation
  • Adherence to departmental attendance guidelines

Key Requirements

  • High School Diploma or equivalent required
  • 1-2 years Customer Service and Sales preferred
  • Must be available to work 2nd shift and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter