Quality And Service Assurance

HP Inc

Multiple Locations
Quality assurance processes
Service desk operations
Performance analysis
The Quality Lead is responsible for ensuring high-quality support services to end users

Job Summary

  • The Quality Lead is responsible for ensuring high-quality support services to end users.
  • This role involves monitoring service desk performance and implementing quality assurance processes.
  • The Quality Lead advocates for the end-user to improve customer satisfaction.

Matching Summary

The Quality Lead is responsible for ensuring high-quality support services to end users.

Skills & Requirements

Must-have

  • Quality assurance processes
  • Service desk operations
  • Performance analysis

Nice-to-have

  • Coaching and mentoring skills
  • Customer-focused mindset
  • Adaptability to fast-paced environment

Key Requirements

  • Bachelor’s degree preferred
  • 3+ years experience in service desk
  • ITIL Foundation certification

Work Rights

Not specified

Tailored Resume

Cover Letter