Sonda is seeking an Internal IT Support professional with experience in Windows and Linux systems to manage service operations and ensure compliance with service level agreements. The role involves incident management, technical operations, and promoting automation within a collaborative and innovative work environment
Job Summary
Manage service operations ensuring SLA/OLA compliance and operational continuity.
Administer incidents, problems, and changes following ITIL best practices and corporate policies.
Foster automation, incident reduction, and cost optimization through operational improvements.
Matching Summary
Match Score: 85
Sonda is seeking an Internal IT Support professional with experience in Windows and Linux systems to manage service operations and ensure compliance with service level agreements. The role involves incident management, technical operations, and promoting automation within a collaborative and innovative work environment.
Skills & Requirements
Must-have
Windows and Linux administration
ITIL best practices
SLA/OLA compliance
incident and problem management
security standards application
Nice-to-have
teamwork and leadership
vendor management
client relations
Key Requirements
2+ years of experience in similar roles
Technical or Professional studies in Computer Science or related fields