Manager, Library Services (access And User Services Circulation Manager)

music.louisville.edu

Louisville, Kentucky, US
Fully remote
Supervise daily desk operations
Manage circulation and access functions
Oversee public service desks
The Manager, Library Services will supervise the daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions, scheduling department staff, and oversee services during department hours

Job Summary

  • The Manager, Library Services will supervise the daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions, scheduling department staff, and oversee services during department hours.
  • This position will report to, and coordinate with, the Access Services Librarian to create department policies, procedures, training, and customer service goals.
  • The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.

Matching Summary

The Manager, Library Services will supervise the daily desk and backroom operations of the Access and User Services department, including managing circulation/access functions, scheduling department staff, and oversee services during department hours.

Skills & Requirements

Must-have

  • Supervise daily desk operations
  • Manage circulation and access functions
  • Oversee public service desks
  • Respond to patron questions
  • Maintain policy and procedure documents
  • Manage statistical data collection

Nice-to-have

  • Customer service excellence
  • Support student success
  • Advance university research mission
  • Ensure accessibility standards

Key Requirements

  • Bachelor's degree in liberal arts, business, computer/information science or related field
  • Four (4) years of relevant experience
  • Equivalent combination of education and experience
  • 5-8 years of customer service experience
  • 3-5 years of supervisory, management, or leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter