Lead Digital Operations Support Analyst - New Product Introduction (npi)

Caterpillar UK

Chicago, IL, USA
Base: $128,470.00 - $208,770.00; bonus/equity: inc...
Digital product support
Early-life performance monitoring
Field issue resolution
Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch

Job Summary

  • Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.
  • Design and lead structured field follow programs for newly released digital products, establishing 30/60/90 day early-life monitoring plans.
  • Support dealers, customers, and internal teams during early adoption, upgrades, and implementations, providing on-site support for urgent issues.

Matching Summary

Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Digital product support
  • Early-life performance monitoring
  • Field issue resolution
  • Telemetry and support data analysis
  • Cross-functional collaboration

Nice-to-have

  • Agile development practices
  • Customer enablement
  • Continuous improvement initiatives

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Extensive experience supporting digital products
  • Experience with telemetry and support data
  • Familiarity with agile development
  • Experience with NPI / dNPI processes

Work Rights

Not specified

Tailored Resume

Cover Letter