Network Development Engineer, Office Network Reliability Engineering

Amazon

Austin, TX, US
Not specified; not specified; not specified
On-site
Tier 3 network incident resolution
Bgp ospf vlan stp routing protocols
802.1x radius ise authentication
You will serve as the primary Tier 3 escalation point for complex office network incidents affecting 540K Amazonians across 400+ corporate offices

Job Summary

  • You will serve as the primary Tier 3 escalation point for complex office network incidents affecting 540K Amazonians across 400+ corporate offices.
  • The role requires designing automation systems and self-service tools to enable the Operations Management Center to resolve incidents independently.
  • You will participate in a rotating 24/7 on-call schedule within a follow-the-sun model across EMEA, APAC, and AMER regional hubs.

Matching Summary

You will serve as the primary Tier 3 escalation point for complex office network incidents affecting 540K Amazonians across 400+ corporate offices.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Tier 3 network incident resolution
  • BGP OSPF VLAN STP routing protocols
  • 802.1X RADIUS ISE authentication
  • Wireless LAN WAN infrastructure troubleshooting
  • Automation and self-service tooling development
  • Runbook creation and knowledge transfer

Nice-to-have

  • Proactive risk assessment experience
  • Strong cross-regional collaboration skills
  • Ability to drive systemic reduction in escalations
  • Experience with OS compliance programs
  • High-trust autonomous work environment

Key Requirements

  • Deep expertise in network stack layers
  • Experience with multi-site network outages
  • Ability to coordinate with carriers for circuit issues

Work Rights

Not specified

Tailored Resume

Cover Letter