The role leads the strategy, design, and continuous improvement of digital workplace technologies to ensure a seamless employee experience
Job Summary
The role leads the strategy, design, and continuous improvement of digital workplace technologies to ensure a seamless employee experience.
Candidates will own the long-term roadmap for the ServiceNow platform while managing integrations with third-party systems like SAP and Workday.
This position requires establishing governance policies and driving automation to reduce friction in daily user workflows within a global biotechnology environment.
Matching Summary
The role leads the strategy, design, and continuous improvement of digital workplace technologies to ensure a seamless employee experience.
Skills & Requirements
Must-have
ServiceNow platform strategy and roadmap
ITSM ITAM HAM SAM module implementation
CMDB architecture and data integrity management
Integration with Microsoft Entra Intune Workday SAP
Enterprise digital workplace automation leadership
Nice-to-have
Data-driven dashboard and reporting design
User-centric design principles for accessibility
Emerging technology evaluation capabilities
Mentoring team members on best practices
Stakeholder partnership across HR Security Operations