Production Support Application Engineer

Guidewire InsuranceSuite

Not specified
Java programming and debugging skills
Sql for relational database troubleshooting
24x7 on-call support availability
Guidewire InsuranceSuite is seeking a Production Support Application Engineer to enhance customer satisfaction through effective troubleshooting and support for their cloud and on-premise insurance systems. The role demands strong technical skills, especially in Java and SQL, along with a customer-oriented mindset in a 24x7 operational environment

Job Summary

  • You will own complex customer support cases and production deployments for InsuranceNow and Underwriting Management products.
  • The role requires participating in a 24x7 global coverage model including evenings and weekends for production emergencies.
  • Guidewire fosters a culture of curiosity and innovation, empowering teams to leverage emerging technologies and data-driven insights.

Matching Summary

Match Score: 85

Guidewire InsuranceSuite is seeking a Production Support Application Engineer to enhance customer satisfaction through effective troubleshooting and support for their cloud and on-premise insurance systems. The role demands strong technical skills, especially in Java and SQL, along with a customer-oriented mindset in a 24x7 operational environment.

Skills & Requirements

Must-have

  • Java programming and debugging skills
  • SQL for relational database troubleshooting
  • 24x7 on-call support availability
  • Customer-facing technical communication
  • Application server thread dump analysis

Nice-to-have

  • Property & Casualty insurance domain knowledge
  • Experience with DataDog monitoring tools
  • Familiarity with Salesforce Service Cloud
  • Agile development environment experience
  • AI-assisted diagnostics tool usage

Key Requirements

  • Bachelor's degree in Computer Science or equivalent experience
  • Solid hands-on Java programming experience
  • Willingness to participate in on-call rota

Work Rights

Not specified

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