Senior Technical Success Manager - São Paulo

Amplitude

Sao Paulo, Brazil
**
Customer deployment and adoption
Drive long-term value realization
Technical ecosystems and ai configuration
** Amplitude is seeking a Senior Technical Success Manager for its São Paulo office to oversee customer deployment and adoption of its AI-driven analytics platform. The ideal candidate will have significant experience in customer success within B2B SaaS, particularly with enterprise software deployments. **

Job Summary

  • Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal.
  • Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
  • Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers.

Matching Summary

Match Score: 75

** Amplitude is seeking a Senior Technical Success Manager for its São Paulo office to oversee customer deployment and adoption of its AI-driven analytics platform. The ideal candidate will have significant experience in customer success within B2B SaaS, particularly with enterprise software deployments. **

Skills & Requirements

Must-have

  • customer deployment and adoption
  • drive long-term value realization
  • technical ecosystems and AI configuration
  • AI-augmented signals for portfolio health
  • executive business reviews and impact
  • voice of the customer internally

Nice-to-have

  • growth mindset and customer focus
  • humility and ownership
  • psychological safety and empathy

Key Requirements

  • 5+ years in Customer Success or Technical Account Management
  • 2+ years leading enterprise software deployments
  • 2+ years managing 10+ enterprise accounts
  • Experience co-owning renewals and expansion
  • Experience training non-technical teams
  • Excellent communication skills
  • Expert-level project management skills

Work Rights

Not specified

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