Customer Service Associate, Bilingual

Travelers

Base: $39,200.00 - $64,700.00; bonus/equity: perfo...
Fluent in english and spanish language
Prior customer service experience
Ability to navigate multiple systems simultaneously
The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately

Job Summary

  • The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately.
  • Employees are eligible for comprehensive benefits including health insurance from day one, a 401(k) match up to 5%, and a fully funded pension plan.
  • The position requires successful completion of applicable new hire training and the ability to adapt communication styles to provide a positive customer experience.

Matching Summary

The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately.

Salary

Base: $39,200.00 - $64,700.00; Bonus/Equity: Performance-based cash incentive awards available; Benefits: Health insurance, 401(k) match, pension plan, PTO

Skills & Requirements

Must-have

  • Fluent in English and Spanish language
  • Prior customer service experience
  • Ability to navigate multiple systems simultaneously

Nice-to-have

  • Strong verbal and written communication skills
  • Desire to continuously acquire new skills
  • Flexibility and resiliency to navigate change

Key Requirements

  • High school diploma or GED
  • Fluent in English and Spanish language

Work Rights

Not specified

Tailored Resume

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