The role involves planning, directing, and managing staff engaged in utility billing, cashiering, and customer service functions under limited supervision
Job Summary
The role involves planning, directing, and managing staff engaged in utility billing, cashiering, and customer service functions under limited supervision.
Employees must possess a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers.
The position requires the ability to work during emergencies to ensure the safety and well-being of the general public through vital service restoration.
Matching Summary
The role involves planning, directing, and managing staff engaged in utility billing, cashiering, and customer service functions under limited supervision.
Salary
Compensation Range DOQ
Skills & Requirements
Must-have
Utility billing operations experience
Staff supervision and performance evaluation
Customer service for sensitive situations
Billing accuracy and deadline management
Delinquent account and disconnect oversight
Nice-to-have
Diplomacy and sound judgment skills
Effective team building capabilities
Cooperative relationship maintenance
Emergency service delivery readiness
Key Requirements
High School Diploma or equivalent
Five years' experience in utility billing operations
Intermediate computer processing skills in Microsoft Office