Verbal Complaints Specialist Ii

Summit Home Mortgage LLC

Not specified; not specified; medical, dental, vis...
2-4 years of experience required
Superior verbal communication skills
Outbound call resolution within 24 hours
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues

Job Summary

  • The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.
  • Employees must make outbound calls within 24 hours of receiving a complaint and provide status updates every 3 days until resolution is reached.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.

Matching Summary

The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.

Salary

Not specified; Not specified; Medical, dental, vision insurance; 401(k) with match; Paid leave; Tuition reimbursement

Skills & Requirements

Must-have

  • 2-4 years of experience required
  • Superior verbal communication skills
  • Outbound call resolution within 24 hours
  • Loan document research capabilities
  • Database maintenance and tracking

Nice-to-have

  • Familiarity with lending terminology
  • Experience with ILS systems
  • Ability to train new hires
  • Strong problem-solving attitude
  • High productivity work ethic

Key Requirements

  • High School Diploma or equivalent
  • 2-4 years professional experience
  • Intermediate knowledge of MS Office suite
  • Smartphone with security app capability

Work Rights

Not specified

Tailored Resume

Cover Letter