As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, account maintenance, credit applications, and providing financial health checks to assess needs.
The role requires problem solving, championing processes, and driving a risk-adverse culture while positively impacting customers’ financial wellbeing.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solution delivery
Experience in busy retail environment
Knowledge of banking products and services
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to educate on digital banking options
Integrity and customer-centric approach
Holistic customer solution provision
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality