Supports the successful execution of all operations in the hotel operations departments and managing staff, striving to continually improve guest and employee satisfaction and maximize the financial performance of the department
Job Summary
Supports the successful execution of all operations in the hotel operations departments and managing staff, striving to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that goals are being translated to the team as they relate to guest tracking and productivity, and assists in ensuring that the team has the capabilities to meet expectations.
Provides excellent customer service by being readily available/approachable for all guests and takes proactive approaches when dealing with guest concerns.
Matching Summary
Supports the successful execution of all operations in the hotel operations departments and managing staff, striving to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Salary
Base: $28.35-$35.58 per hour; Bonus/Equity: Y; Benefits: Not specified
Skills & Requirements
Must-have
Guest services management
Staff management
Financial performance maximization
Guest satisfaction improvement
Employee satisfaction improvement
Nice-to-have
Leading by example
Proactive approach
Professionalism and courtesy
Teamwork and collaboration
Key Requirements
High school diploma or GED; 4 years experience
2-year degree; 2 years experience
Guest services, front desk, housekeeping, or related professional area