Customer Issue Resolution Analyst - Credit And Collections (anz)

3M Company

Philippines
On-site
Customer issue resolution
Credit and collections process
Business intelligence reporting
3M Company is seeking a Customer Issue Resolution Analyst for their Credit and Collections team in the Philippines. The role involves managing customer inquiries, processing orders, and resolving issues while collaborating with internal and external stakeholders

Job Summary

  • Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
  • The position of CIR Analyst – Credit & Collections (ANZ) will be located at 3M Global Service Center, Philippines.
  • This person will have a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner.

Matching Summary

Match Score: 85

3M Company is seeking a Customer Issue Resolution Analyst for their Credit and Collections team in the Philippines. The role involves managing customer inquiries, processing orders, and resolving issues while collaborating with internal and external stakeholders.

Skills & Requirements

Must-have

  • Customer issue resolution
  • Credit and collections process
  • Business intelligence reporting
  • Processing credit card transactions
  • Releasing orders on credit hold
  • Customer-facing interaction

Nice-to-have

  • Handle ambiguity
  • Address multiple projects
  • Build credibility and trust
  • Interpret policies and regulations
  • Participate in process improvement

Key Requirements

  • Bachelor's degree or higher
  • 2-3 Years of related job experience
  • Sales Force experience
  • Microsoft Office knowledge
  • Good command of English Language
  • 2-3 Years+ experience in Accounts Receivable / collections role

Work Rights

Not specified

Tailored Resume

Cover Letter