Job Summary

• Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
• Embrace the team’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
• Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.

Matching Summary

Skills & Requirements

Key Requirements

• 0-1 years of IT customer support experience
• Excellent English language skills
• Strong aptitude for learning new technologies
• Team player
• Flexibility to adapt to changing demands
• Willingness to work outside normal business hours

Work Rights