Consumer Experience Representative L

La-Z-Boy Incorporated

Litchfield Park, AZ, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Fully remote
Customer service via phone and email
Handling product and service inquiries
Conflict resolution and problem-solving
This role delivers exceptional customer service by responding to inquiries and resolving concerns in a respectful and timely manner

Job Summary

  • This role delivers exceptional customer service by responding to inquiries and resolving concerns in a respectful and timely manner.
  • The position offers a fully remote work option after completing 4-5 weeks of onsite training in Litchfield Park, AZ.
  • Employees receive comprehensive benefits including health insurance, 401k with company match, paid vacation, and employee assistance programs.

Matching Summary

This role delivers exceptional customer service by responding to inquiries and resolving concerns in a respectful and timely manner.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401k with match, paid vacation, disability, life insurance

Skills & Requirements

Must-have

  • Customer service via phone and email
  • Handling product and service inquiries
  • Conflict resolution and problem-solving
  • Processing payments and refunds
  • Maintaining detailed customer records
  • Ability to navigate multiple systems

Nice-to-have

  • Patience and empathy with customers
  • Strong attention to detail
  • Ability to work in fast-paced environment
  • Proficiency in Microsoft Office
  • Positive attitude
  • Team collaboration skills

Key Requirements

  • High school diploma or GED
  • 0-2 years relevant experience or equivalent
  • Excellent verbal and written communication skills
  • Ability to attend onsite training in Litchfield Park, AZ

Work Rights

Not specified

Tailored Resume

Cover Letter