Base: $20.80 - $31.20; bonus/equity: not specified...
Fully remote
Patient billing inquiries
Inbound call management
Insurance correspondence interpretation
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions
Job Summary
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, committed to providing equitable care for all.
Matching Summary
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
Salary
Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
patient billing inquiries
inbound call management
insurance correspondence interpretation
patient financial experience
Epic's Resolute billing applications
Nice-to-have
sensitivity to diversity
consultative services
career development programs
equitable care for all
Key Requirements
High School Diploma or GED with 2 years relevant customer service experience
2 years progressive work experience in billing
Bi-lingual (Spanish and English) preferred
Knowledge of HIPAA standards and medical terminology