Base: $19.00 - 20.00ph; bonus/equity: not specifie...
On-site
Scheduling patient appointments
Insurance eligibility verification
Customer service for patients
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley with a mission to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions
Job Summary
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley with a mission to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions.
The Patient Support Specialist role involves front-end functions such as patient intake, appointment scheduling, insurance verification, customer service, and maintaining safety and security in the outpatient program lobby.
The company offers a comprehensive benefits package including holiday pay, paid time off, health insurance, disability coverage, educational opportunities, and career advancement prospects.
Matching Summary
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley with a mission to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions.
Salary
Base: $19.00 - 20.00/hr; Bonus/Equity: Not specified; Benefits: Holiday Pay, PTO, Sick Pay, Health Insurance, Disability, Life Insurance, Educational Opportunities
Skills & Requirements
Must-have
scheduling patient appointments
insurance eligibility verification
customer service for patients
electronic health record management
practice management system experience
bilingual English/Spanish communication
HIPAA confidentiality compliance
Nice-to-have
de-escalation techniques
ability to work independently
team collaboration skills
strong verbal and written communication
organizational and multitasking skills
experience with intake processes
knowledge of addiction recovery
Key Requirements
High School Diploma or GED
Current CPR certification or must obtain within 30 days
Bilingual English/Spanish ability
Experience working at a front desk
Knowledge or willingness to learn addiction recovery process
Ability to meet physical and training requirements
Availability Monday-Friday 8am-8pm and every other Saturday
Work Rights
Must be fully vaccinated against COVID-19 or have exemption