Service Delivery Manager

SHI International

Remote
Base: $70,000 - $85,000; bonus/equity: not specifi...
Customer support experience
Service delivery operations
Incident management processes
The Service Delivery Manager is responsible for day-to-day management of service delivery and ensuring customer satisfaction

Job Summary

  • The Service Delivery Manager is responsible for day-to-day management of service delivery and ensuring customer satisfaction.
  • The role involves collaborating with internal departments to enhance service delivery processes.
  • SHI International offers a commitment to diversity and continuous professional growth opportunities.

Matching Summary

The Service Delivery Manager is responsible for day-to-day management of service delivery and ensuring customer satisfaction.

Salary

Base: $70,000 - $85,000; Bonus/Equity: Not specified; Benefits: medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Customer support experience
  • Service delivery operations
  • Incident management processes

Nice-to-have

  • Strong interpersonal skills
  • Team collaboration
  • Customer relationship management

Key Requirements

  • 2+ years in customer support
  • 1+ years delivering Microsoft Services
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter