Senior Operations Manager South Africa

Orthopedicjobs

South Africa
Hybrid
Operations team leadership
Logistics and warehouse management
Customer service fulfillment
To lead Operations team responsible for customer orders, logistics, warehouse functions, and importation activities while supporting internal stakeholders and driving continuous improvement

Job Summary

  • To lead Operations team responsible for customer orders, logistics, warehouse functions, and importation activities while supporting internal stakeholders and driving continuous improvement.
  • The role requires managing and integrating acquired businesses, developing operational strategies, and ensuring achievement of KPIs and financial metrics to deliver exceptional customer experience.
  • Promoting a positive work environment, fostering collaboration, and encouraging talent sharing are key to maintaining high performance and engagement within a decentralized, matrix organization.

Matching Summary

To lead Operations team responsible for customer orders, logistics, warehouse functions, and importation activities while supporting internal stakeholders and driving continuous improvement.

Skills & Requirements

Must-have

  • Operations team leadership
  • Logistics and warehouse management
  • Customer service fulfillment
  • KPI and performance metric development
  • Process optimization and standardization
  • ISO 13485 and ISO 9001 compliance
  • Hybrid work flexibility

Nice-to-have

  • Continuous improvement background
  • Project management skills
  • Lean/Six Sigma process training
  • Strong communication skills
  • Collaborative work environment
  • International environment experience
  • Microsoft Office and project tools proficiency

Key Requirements

  • Minimum Honours Degree in Business or Logistics
  • 10+ years operations experience
  • 3+ years people management experience
  • Fluent English
  • Experience with ISO 13485 and ISO 9001
  • Medical device regulatory knowledge
  • Project management or finance qualifications
  • Lean/Excellence/Six Sigma certification
  • 40% travel availability

Work Rights

Not specified

Tailored Resume

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