Director Advocacy Programs & Oversight- Mortgage Servicing
Shelter Lending Services LLC
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8+ years mortgage servicing experience
Root cause analysis and systemic issue management
Vendor oversight and offshore partnership leadership
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Shelter Lending Services LLC is seeking a Director of Advocacy Programs & Oversight, focusing on strategic and operational oversight for the Homeowner Advocacy function within their mortgage servicing division. The role requires extensive experience in mortgage servicing, compliance, and risk management, with a strong emphasis on team leadership and analytical skills.
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Job Summary
The Director provides strategic and operational oversight for the Homeowner Advocacy function, focusing on quality, root cause analysis, and vendor accountability.
This role serves as a trusted advisor to the VP, managing risk identification, trend analysis, and executive-ready reporting across multiple advocacy workstreams.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and volunteer time off.
Matching Summary
Match Score: 75
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Shelter Lending Services LLC is seeking a Director of Advocacy Programs & Oversight, focusing on strategic and operational oversight for the Homeowner Advocacy function within their mortgage servicing division. The role requires extensive experience in mortgage servicing, compliance, and risk management, with a strong emphasis on team leadership and analytical skills.
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Skills & Requirements
Must-have
8+ years mortgage servicing experience
Root cause analysis and systemic issue management
Vendor oversight and offshore partnership leadership
Executive-level reporting and trend analysis
Regulatory exam and audit response
Nice-to-have
Strong problem-solving and empowerment skills
Experience leading managers through program leads
Ability to draft procedures and evaluate controls
Hands-on approach with strong work ethic
Excellent verbal communication in English
Key Requirements
Bachelor's degree required
8+ years experience in mortgage servicing or compliance