This role serves as the strategic bridge between customer ambition and successful AI transformation across the Asia-Pacific region
Job Summary
This role serves as the strategic bridge between customer ambition and successful AI transformation across the Asia-Pacific region.
Candidates will partner directly with stakeholders to design, prototype, and operationalize Genesys AI solutions that drive measurable improvements in customer experience.
The position requires championing responsible AI design principles while ensuring compliance with security and regulatory standards like GDPR and PDPA.
Matching Summary
This role serves as the strategic bridge between customer ambition and successful AI transformation across the Asia-Pacific region.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Genesys Cloud AI Studio implementation
CX orchestration and workflow design
API integration with CRM and ERP systems
Conversational AI and Agent Assist deployment
Data pipeline and cloud infrastructure expertise
Nice-to-have
Multilingual communication ability
Experience in Financial Services or Healthcare verticals
Strong stakeholder engagement skills
Mentoring customer teams for AI maturity
Key Requirements
Bachelor's degree in Computer Science or related field
At least five years of CX/CRM/AI platform experience
Three or more years in solution architecture or AI process design