Customer Excellence Supervisor

Nubank

Bogota, Colombia
Not specified; equity opportunity available; benef...
On-site
People management experience
Team performance tracking
Continuous improvement focus
The role involves developing and mentoring team members to become future leaders while driving continuous improvement

Job Summary

  • The role involves developing and mentoring team members to become future leaders while driving continuous improvement.
  • Candidates are expected to take full ownership of team performance by tracking key metrics and delivering exceptional customer experiences.
  • The position offers equity opportunities, extended parental leaves, and a hybrid work model requiring one week per cycle in the office.

Matching Summary

The role involves developing and mentoring team members to become future leaders while driving continuous improvement.

Salary

Not specified; Equity opportunity available; Benefits include health insurance, gym partnership, and learning programs

Skills & Requirements

Must-have

  • People management experience
  • Team performance tracking
  • Continuous improvement focus
  • Proactive ownership mindset

Nice-to-have

  • Fluent in English and Spanish
  • Experience with tNPS management
  • Onboarding and training background
  • Adaptability to shifting tasks

Key Requirements

  • At least 1 year of experience in a similar role
  • Consistent experience with people management
  • Strong analytical and multi-tasking skills

Work Rights

Not specified

Tailored Resume

Cover Letter