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VELUX is seeking a Senior Customer Services Manager to lead a newly created Consumer Services team focused on enhancing customer experience across the GBI region. The role requires strategic leadership, operational excellence, and a data-driven mindset to optimize service delivery and drive business results.
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Job Summary
Lead and shape a newly created Consumer Services function for the entire GBI region, unifying installation & design with a new CIC team.
Deliver effortless service for homeowners from inspiration to conversion, ensuring high-quality handling and outcomes for CIC operations.
Utilize strategic leadership experience and a data-driven mindset to optimize operations, drive performance, and build commercial edge within Consumer Services.
Matching Summary
Match Score: 75
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VELUX is seeking a Senior Customer Services Manager to lead a newly created Consumer Services team focused on enhancing customer experience across the GBI region. The role requires strategic leadership, operational excellence, and a data-driven mindset to optimize service delivery and drive business results.
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Skills & Requirements
Must-have
Lead Consumer Services team
Drive KPI performance
End-to-End Customer Experience
Strategic leadership experience
Operational excellence
Data-driven mindset
Nice-to-have
People-centred culture
Professional development support
Commercial acumen
Continuous improvement
Stakeholder engagement
Key Requirements
Several years of experience in consumer service or contact centre