Alabama, Georgia, Virginia, and West Virginia area, US
Fully remote
Technical resource for key customers
Intermediary between customers and factory
Resolve equipment issues
The Regional Product Support Manager will be the first point of contact technical resource for large key customers in the specified region
Job Summary
The Regional Product Support Manager will be the first point of contact technical resource for large key customers in the specified region.
Responsibilities include developing and deploying comprehensive service and support, responding directly to technical inquiries, performing Root Cause Corrective Action (RCCA) follow up, and managing open service cases.
Terex offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Matching Summary
The Regional Product Support Manager will be the first point of contact technical resource for large key customers in the specified region.
Skills & Requirements
Must-have
Technical resource for key customers
Intermediary between customers and factory
Resolve equipment issues
Customer satisfaction focus
Nice-to-have
Continuous improvement mindset
Team player
Adaptable and proactive
Key Requirements
Minimum high school diploma or equivalent
Ten years' experience with heavy machinery equipment
Direct maintenance management role experience
Deep technical equipment knowledge required
Computer literate with Microsoft Excel, Word, and PowerPoint