Service Advisor

Armory Chrysler Dodge Jeep Ram Fiat of Albany

Albany, NY, United States
$60,000-$100,000; not specified; competitive pyy
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Lithia offers competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, and Wellness Programs.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

$60,000-$100,000; Not specified; Competitive pay

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Communicating between customer and technician
  • Administering manufacturer warranty
  • Keeping customer informed of service

Nice-to-have

  • Focused on earning customers for life
  • Providing exemplary customer service
  • Team player

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as automotive technician
  • Basic mechanical understanding of automobile
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter