Client Service Manager

Barclays

Isle of Man, United Kingdom
**
Team leadership and development
Omni channel customer experience
Customer satisfaction and nps
** Barclays is seeking a Client Service Manager for their Isle of Man location to lead and develop a team focused on delivering exceptional customer service and achieving business performance goals. The ideal candidate will have experience in team management within the banking or financial services sector and a strong understanding of risk. **

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs.
  • Act as an ambassador for Barclays externally and internally, creating connections and growth for customers.

Matching Summary

Match Score: 75

** Barclays is seeking a Client Service Manager for their Isle of Man location to lead and develop a team focused on delivering exceptional customer service and achieving business performance goals. The ideal candidate will have experience in team management within the banking or financial services sector and a strong understanding of risk. **

Skills & Requirements

Must-have

  • team leadership and development
  • omni channel customer experience
  • customer satisfaction and NPS
  • performance management standards
  • business plan development
  • market research and analysis
  • resolution culture cultivation

Nice-to-have

  • empowering environment creation
  • risk and control adherence
  • deep customer relationships
  • Barclays Values and Mindset
  • stakeholder influence

Key Requirements

  • Previous experience managing a team
  • Banking/financial service background
  • Strong understanding of risk
  • Isle of Man residency

Work Rights

Not specified

Tailored Resume

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