Pre-auth Service Consultant - Vitality Health Servicing - Talent Pool

Discovery

South Africa
On-site
Deliver world class service
Resolve queries via telephone
Manage risk of in-hospital admissions
Deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone

Job Summary

  • Deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
  • Effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding.
  • By applying for this role, you are consenting to be placed in our Talent Pool for future recruitment, should we have met our recruitment numbers.

Matching Summary

Deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

Skills & Requirements

Must-have

  • Deliver world class service
  • Resolve queries via telephone
  • Manage risk of in-hospital admissions
  • Confirming benefits according to protocols
  • Customer centric service delivery

Nice-to-have

  • Align with Discovery's core purpose
  • Smart, self-driven individuals
  • Passionate about innovating

Key Requirements

  • Matric South African accredited Clinical Qualification
  • At least 6 months working experience
  • Customer services or clinical environment experience
  • Able to work during international business hours (UK Time zone)

Work Rights

Not specified

Tailored Resume

Cover Letter