Staff Engagement Manager

Kong Inc.

Remote, United States
Not specified; not specified; not specified
**
Project management experience
Financial force psa tool proficiency
Customer lifecycle management
** Kong Inc. is seeking a Staff Engagement Manager to join their Professional Services team, focusing on enhancing customer experiences and ensuring successful engagement outcomes. The role emphasizes strong project management, communication skills, and the ability to navigate complex customer relationships in a remote work environment. **

Job Summary

  • This role involves leading simultaneous billable customer engagements from post-sales through value realization to drive prescriptive outcomes.
  • The Engagement Manager will oversee professional services operations including resource assignment, financial forecasting, and revenue process improvements using tools like FinancialForce and Salesforce.
  • Candidates must possess exceptional organizational skills to manage competing client demands while acting as a strategic ambassador for Kong's API and AI connectivity platform.

Matching Summary

Match Score: 75

** Kong Inc. is seeking a Staff Engagement Manager to join their Professional Services team, focusing on enhancing customer experiences and ensuring successful engagement outcomes. The role emphasizes strong project management, communication skills, and the ability to navigate complex customer relationships in a remote work environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Project management experience
  • Financial Force PSA tool proficiency
  • Customer lifecycle management
  • Strategic engagement delivery
  • SaaS business metrics understanding

Nice-to-have

  • Strong thought organization skills
  • Ability to manage escalations
  • Fast-paced dynamic environment
  • Cross-functional collaboration
  • Change management capabilities

Key Requirements

  • Strong project/program management track record
  • Deep experience with PSA tools (Financial Force)
  • Proven ability to deliver strategic customer engagements on time and within budget

Work Rights

Not specified

Tailored Resume

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