The Senior Business Analyst plays a critical role in enabling high-quality end-user services across Flowserve’s global environment by partnering with multiple IT and service teams
Job Summary
The Senior Business Analyst plays a critical role in enabling high-quality end-user services across Flowserve’s global environment by partnering with multiple IT and service teams.
This role drives continuous service improvement initiatives aligned with ITIL best practices and supports governance, security, and compliance standards within Digital Workspace Services.
Flowserve offers a variety of benefits alongside a competitive salary for this position.
Matching Summary
The Senior Business Analyst plays a critical role in enabling high-quality end-user services across Flowserve’s global environment by partnering with multiple IT and service teams.
Skills & Requirements
Must-have
ITSM process optimization
Digital Workspace service analysis
IT Asset Management integration
Power BI service reporting
Escalation management framework
Freshservice ITSM platform
Fluent English communication
Nice-to-have
Experience with endpoint management
Exposure to global IT operations
Familiarity with ERP system integration
Manufacturing environment experience
Managed service provider collaboration
ITIL and service management certifications
Spanish fluency
Key Requirements
Bachelor’s degree in related field
5+ years Business Analyst or ITSM role
Strong knowledge of ITIL frameworks
Experience with ITSM platforms like Freshservice
Advanced Power BI and Excel skills
Fluent English required
Spanish fluency required
ITIL, CBAP, PMP, or Service Management certifications