Customer Service / Assessor - Scam Victim Management

BUSINESS EDGE PERSONNEL SERVICES PTE LTD

Singapore, Singapore
Base: $2,800 to $4,000 pm; bonus/equity: not speci...
Hybrid (monday to friday: 0830hrs to 1800hrs)
Phone engagement with victims
Gather scam-enabler information
Provide preventive advice to victims
The position of Customer Service / Assessor in Scam Victim Management at Business Edge Personnel Services involves acting as the primary contact for scam victims, providing support and guidance throughout their case. Candidates should possess strong communication skills and be well-organized, with a preference for those with experience in law enforcement

Job Summary

  • Serve as the primary point of contact for scam victims from report lodging to case conclusion.
  • Call victims within 3 hours to gather critical information for swift disruption of scams.
  • Assess the need for counseling referrals or Restriction Orders and provide timely case updates.

Matching Summary

Match Score: 75

The position of Customer Service / Assessor in Scam Victim Management at Business Edge Personnel Services involves acting as the primary contact for scam victims, providing support and guidance throughout their case. Candidates should possess strong communication skills and be well-organized, with a preference for those with experience in law enforcement.

Salary

Base: $2,800 to $4,000 per month; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Phone engagement with victims
  • Gather scam-enabler information
  • Provide preventive advice to victims
  • Submit service replies within timelines
  • Request CCTV footage retrieval

Nice-to-have

  • Experience in law enforcement agencies
  • Good people and communication skills
  • Ability to identify sensitive issues
  • Flexible and adaptable to changes

Key Requirements

  • Diploma or 'A' Levels qualification
  • Basic computer literacy including Microsoft Office
  • Understanding of simple legal documents

Work Rights

Not specified

Tailored Resume

Cover Letter