Senior Customer Service Representative

Solenis

Advanced issue resolution
Customer service management
Fluent in french and english
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, with a purpose involving advanced issue resolution, mentorship and training, process improvement, and customer service management

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, with a purpose involving advanced issue resolution, mentorship and training, process improvement, and customer service management.
  • Key responsibilities include supporting the sales team, handling customer complaints, developing strong customer relationships, identifying opportunities to optimize customer accounts, and supporting junior representatives.
  • Solenis offers a benefit platform, life insurance, private medical care, holiday allowance, bonuses, extra vacation days, and an annual bonus, alongside exciting career growth opportunities in a dynamic, international team.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs, with a purpose involving advanced issue resolution, mentorship and training, process improvement, and customer service management.

Skills & Requirements

Must-have

  • Advanced issue resolution
  • Customer service management
  • Fluent in French and English
  • Handle escalated issues
  • Intermediate computer skills

Nice-to-have

  • Mentorship and training
  • Process improvement contributions
  • Cultivate strong customer relationships
  • Proactively offer solutions
  • Identify sales opportunities

Key Requirements

  • Minimum 1 year customer service experience
  • Experienced handling conflict situations
  • Suggests process improvements
  • Identifies and solves problems
  • Experienced with MS Word, Excel, Internet applications, email, ERP systems (SAP/JDE/AS400)

Work Rights

Not specified

Tailored Resume

Cover Letter