Base: $70 - $75k py; bonus/equity: inclusive of ap...
Remote
Hardware and software problem solving
User desktop support
Remote support for satellite locations
The Help Desk Technician provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area
Job Summary
The Help Desk Technician provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.
Standard benefit offerings available are medical (HSA/PPO) dental, vision, group life, AD&D, short and long term disability, EAP, 401K plus other voluntary options, as well as paid time off.
Samtec is a global manufacturer of a broad line of electronic interconnect solutions with 40+ international locations and products sold in more than 125 different countries.
Matching Summary
The Help Desk Technician provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.
Salary
Base: $70 - $75K per year; Bonus/Equity: inclusive of applicable bonus(s); Benefits: Standard benefit offerings available
Skills & Requirements
Must-have
Hardware and software problem solving
User desktop support
Remote support for satellite locations
Phone system support
MIS department operations
Nice-to-have
Manufacturing experience preferred
Proactive problem resolution
Customer service orientation
Key Requirements
2 – 5 Years’ Experience in MIS Support
Bachelor’s Degree in Computer Science or equivalent