Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage servicing experience
Regulatory affairs or quality assurance background
95% quality scores and 12 resolutions per day
Newrez is seeking a Team Lead for their Homeowner Advocacy department, focused on managing homeowner-related issues and supporting team members. The ideal candidate should have extensive experience in mortgage servicing and regulatory affairs, showcasing strong leadership and communication skills
Job Summary
The Team Lead will facilitate training for new hires while managing escalated homeowner complaints and ensuring regulatory compliance.
Candidates must demonstrate a proven track record of maintaining at least 95% quality scores and resolving 12 cases daily.
The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Newrez is seeking a Team Lead for their Homeowner Advocacy department, focused on managing homeowner-related issues and supporting team members. The ideal candidate should have extensive experience in mortgage servicing and regulatory affairs, showcasing strong leadership and communication skills.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, Paid Maternity Leave, Tuition reimbursement
Skills & Requirements
Must-have
6+ years mortgage servicing experience
Regulatory Affairs or Quality Assurance background
95% quality scores and 12 resolutions per day
On-site work requirement
Smartphone with Microsoft Authenticator app
Nice-to-have
Experience in late-stage mortgage collections
Handling modifications, short sales, Deeds in Lieu
Collaborative team spirit and willingness to assist