Job Summary

• The role involves leading a Circle of Contact Center Professionals to facilitate work volume division and drive key performance targets.
• The incumbent is responsible for setting up new retail banking operational processes while adapting operating models as the business matures.
• The position requires coaching, mentoring, and developing contact center members while ensuring adherence to inclusive cultural behaviors.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in Retail Banking Operations
• Knowledge of Step Up Performance Management
• Ability to handle complex escalations

Work Rights