Fo Supervisor (m/f/x)

Sofitel Brisbane Central / Mama Shelter

Lisbon, Portugal
On-site
Supervise front office team operations
Manage cash register and account verification
Handle customer complaints and inquiries
Mama Shelter is seeking a Front Office Supervisor in Lisbon, Portugal, who will ensure a memorable customer experience through effective team leadership and operational excellence. The role emphasizes a warm and personalized guest interaction, along with a focus on upselling and sales optimization

Job Summary

  • The company mission is to bring small moments of happiness to people through memorable experiences.
  • You will be responsible for supervising the front office team, ensuring smooth shift operations, and verifying all accounts.
  • The role requires a true coordinator who can handle customer requests, promote services, and guarantee a perfect guest experience.

Matching Summary

Match Score: 85

Mama Shelter is seeking a Front Office Supervisor in Lisbon, Portugal, who will ensure a memorable customer experience through effective team leadership and operational excellence. The role emphasizes a warm and personalized guest interaction, along with a focus on upselling and sales optimization.

Skills & Requirements

Must-have

  • Supervise front office team operations
  • Manage cash register and account verification
  • Handle customer complaints and inquiries
  • Promote hotel services and merchandise sales
  • Ensure perfect guest experience delivery

Nice-to-have

  • Natural leadership and team coordination skills
  • Ability to manage pressure and stress effectively
  • Strong diplomatic communication abilities
  • Experience with upselling techniques without aggression
  • Deep knowledge of Opera PMS system

Key Requirements

  • Experience with Opera PMS system
  • Proven leadership in hospitality environment
  • Fluency in Portuguese language required

Work Rights

Not specified

Tailored Resume

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