Deskside Support Technician

Agi Mission Support Services

Washington, DC, USA
Hourly: $31.25-$33.65; bonus/equity: not specified...
7+ years it support experience
Azure active directory management
Windows 11 troubleshooting
The role involves providing Tier 2/3 deskside support for hardware, software, and network issues within a federal environment

Job Summary

  • The role involves providing Tier 2/3 deskside support for hardware, software, and network issues within a federal environment.
  • Candidates will be responsible for managing user accounts, permissions, and onboarding activities using Azure Active Directory.
  • The position requires strong troubleshooting skills and the ability to work fully on-site in Washington, DC.

Matching Summary

The role involves providing Tier 2/3 deskside support for hardware, software, and network issues within a federal environment.

Salary

Hourly: $31.25-$33.65; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 7+ years IT support experience
  • Azure Active Directory management
  • Windows 11 troubleshooting
  • Computer imaging and deployment
  • Federal government environment support

Nice-to-have

  • Strong customer service skills
  • Experience with SCCM or Intune
  • Excellent documentation abilities

Key Requirements

  • 7+ years of IT support experience
  • Experience supporting federal government environments
  • Hands-on experience with Azure Active Directory
  • Ability to work fully on-site

Work Rights

Must have US citizenship (implied by federal environment)

Tailored Resume

Cover Letter