Technical Operations Manager, Drops, Install, & Repairs

Googlefiber

Las Vegas, United States
Base: $129,600 - $142,600; bonus/equity: bonus + c...
On-site
Manage vendor performance
Ensure customer service excellence
Oversee health and safety standards
Manage a team of internal contractors and third-party vendors to meet goals for schedule, volume, cost, and quality in drops, installations, and repairs

Job Summary

  • Manage a team of internal contractors and third-party vendors to meet goals for schedule, volume, cost, and quality in drops, installations, and repairs.
  • Ensure excellent customer service by contacting customers, managing escalations, and approving field estimates.
  • Work collaboratively with other departments to address issues and promote a positive work environment while continuously improving procedures.

Matching Summary

Manage a team of internal contractors and third-party vendors to meet goals for schedule, volume, cost, and quality in drops, installations, and repairs.

Salary

Base: $129,600 - $142,600; Bonus/Equity: bonus + cash award; Benefits: benefits

Skills & Requirements

Must-have

  • Manage vendor performance
  • Ensure customer service excellence
  • Oversee Health and Safety standards
  • Drive continuous performance improvement

Nice-to-have

  • Troubleshooting and creative problem solving
  • Fast-paced startup environment experience

Key Requirements

  • 5 years of vendor management experience
  • Telecommunication infrastructure management
  • FTTx operations or OSP projects experience
  • Capital, operational, and technical program management

Work Rights

Not specified

Tailored Resume

Cover Letter