Service Transition And Continuous Improvement Specialist

Surbana Jurong

Service transition planning and execution
Process documentation and work instructions
Stakeholder engagement across technical teams
The role supports the Service Transition Manager in planning and executing end-to-end service transition activities to ensure seamless handover of new services

Job Summary

  • The role supports the Service Transition Manager in planning and executing end-to-end service transition activities to ensure seamless handover of new services.
  • Key responsibilities include establishing comprehensive service documentation, defining support models, and validating non-functional requirements against Service Acceptance Criteria.
  • The position requires proactive risk assessment, stakeholder engagement, and the application of Scrum methodologies to track deliverables on Kanban boards.

Matching Summary

The role supports the Service Transition Manager in planning and executing end-to-end service transition activities to ensure seamless handover of new services.

Skills & Requirements

Must-have

  • Service transition planning and execution
  • Process documentation and work instructions
  • Stakeholder engagement across technical teams
  • Service Acceptance Criteria (SAC) validation
  • Kanban board management and Scrum methodologies

Nice-to-have

  • Continuous improvement initiative experience
  • Cross-functional collaboration skills
  • Innovation and transformation mindset
  • Quality standards compliance knowledge

Key Requirements

  • Experience with Service Transition processes
  • Knowledge of SLAs and OLAs
  • Familiarity with ITIL or similar frameworks
  • Ability to manage cross-functional teams

Work Rights

Not specified

Tailored Resume

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