Software Support And Connectivity Specialist | M-th 10:30am-7pm And F 10am-6:30pm Cst

Sonova Group

Remote
Base: $30 – $36 ph; bonus/equity: not specified; b...
Remote
Technical software support experience
Bluetooth connectivity troubleshooting
Customer support for hearing aids
The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology

Job Summary

  • The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology.
  • This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices.
  • Sonova offers a range of benefits including medical, dental, vision coverage, and robust internal career growth opportunities.

Matching Summary

The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology.

Salary

Base: $30 – $36 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental and vision coverage

Skills & Requirements

Must-have

  • Technical software support experience
  • Bluetooth connectivity troubleshooting
  • Customer support for hearing aids

Nice-to-have

  • Strong problem-solving skills
  • Ability to work independently
  • Experience with medical devices

Key Requirements

  • High School diploma required
  • 5+ years of technical support experience
  • Knowledge of hearing aid fitting software

Work Rights

Not specified

Tailored Resume

Cover Letter