Sr. Product Manager, Customer Health Platform

Salesforce

Base: $172,500 - $260,100 annually; in select citi...
5+ years product management experience in saas
Deep technical fluency in llms and ai/ml infrastructure
Experience managing ai model or vendor strategy
The role involves owning the product strategy and roadmap for a net-new Customer Health Platform that provides a unified view of enterprise security and technical health

Job Summary

  • The role involves owning the product strategy and roadmap for a net-new Customer Health Platform that provides a unified view of enterprise security and technical health.
  • Candidates will lead cross-functional teams including engineering, design, and AI research to deliver scalable solutions that shift customers from reactive to proactive health management.
  • This is a founding PM role offering significant GTM impact through flagship Agentforce AI launches at TDX and Dreamforce.

Matching Summary

The role involves owning the product strategy and roadmap for a net-new Customer Health Platform that provides a unified view of enterprise security and technical health.

Salary

Base: $172,500 - $260,100 annually; In select cities (SF/NYC): $207,800 - $285,800 annually; Bonus/Equity/Benefits: Not specified in range but mentioned as available

Skills & Requirements

Must-have

  • 5+ years product management experience in SaaS
  • Deep technical fluency in LLMs and AI/ML infrastructure
  • Experience managing AI model or vendor strategy
  • Proven track record delivering enterprise-scale products
  • Ability to translate business requirements into PRDs

Nice-to-have

  • Deep knowledge of Salesforce platform architecture
  • Familiarity with Agentforce and agentic workflows
  • Experience with technical health or observability tools
  • Track record building partner ecosystems
  • Experience presenting at industry conferences

Key Requirements

  • Bachelor's degree in CS or technical field required
  • 5-10 years total experience with 5+ years in product management
  • Experience evaluating and deploying LLMs or AI services in production

Work Rights

Not specified

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