Application Support Engineer

Alkami Technology

Base: $81,000 - $90,000; bonus/equity: not specifi...
Fully remote
Proficiency in sql and log analysis
2+ years in b2b application support
Experience troubleshooting distributed systems
Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on Anticipatory Banking

Job Summary

  • Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on Anticipatory Banking.
  • The Application Support Engineer independently troubleshoots customer issues, manages escalations, and ensures effective client communication.
  • The role offers a remote-first environment with unlimited paid time off, a 401(k) match, and a culture recognized as a Best Place to Work.

Matching Summary

Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on Anticipatory Banking.

Salary

Base: $81,000 - $90,000; Bonus/Equity: Not specified; Benefits: Remote-first, unlimited PTO, 401(k) match

Skills & Requirements

Must-have

  • Proficiency in SQL and log analysis
  • 2+ years in B2B Application support
  • Experience troubleshooting distributed systems
  • Strong client communication skills
  • Knowledge of ITIL or SaaS principles

Nice-to-have

  • FinTech or banking application experience
  • Familiarity with ACH file formats
  • Experience with Jira or ServiceNow
  • Knowledge of Splunk, Grafana, New Relic
  • Google Workspace collaboration tools

Key Requirements

  • 2+ years in B2B Application support
  • Eligible to work in the US
  • No sponsorship available

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter